All our products are made to order, hence we DO NOT accept any returns unless this is already agreed with the sales staff. If you plan to return the items in your order, we advise you to discuss this with us before shipping.
In scenarios where the item was not what you ordered or has changes which were not part of the order, please write to us using the “Contact Us” form and we will do our best to get the best resolution in your case.
Contact us for more information.
Please note that all the items need to be in the original packaging for us to consider any returns or refunds. Please keep all the items sent in your order with clearly taken pictured for future reference.
Our products will be dispatched between 1 to 3 business days from receipt of payment. Our average dispatch time is within 12 hours in most of the occasion since we don’t like our customers to wait for their purchases. In fact, some of the deliveries to Melbourne are received within 24 hours if purchased before 7:00 am, major metro areas across Australia arrive within 5 business days once we process your order. If you live in a regional area then we suggest you allow up extra time for your goods to arrive.
We strive to deliver products purchased from the website in excellent condition and in the fastest time possible. If this is your first order with us, please read this sections if possible. If you have a voucher you can use it for your purchase.
We are committed to providing quality products to our customers and that is why we receive consistent positive feedback from our customers. We believe that customer satisfaction is important to our business success and work with you following your purchase to ensure you receive products as ordered.
Since our products are customised we DO NOT accept cancellation or return unless it has major defects.